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The best way to have tickets for Mocăniţa Steam Train

 

Link Tickets Online

 

Methods of Reservation by Phone or Email:
1. During the High Season, reservations are made as follows: 
- Mocăniţa Special package (details here: link)
- Organised groups of more than 15 paying passengers (details here: link)
2. During public holidays / special events (Christmas, Easter, etc.): Reservations are obligatory for everyone wishing 
to travel on the Mocăniţa.

Tickets are posible to be bought online from our website - you can choose the tickets available

 

 

TERMS AND CONDITIONS
I. The copyright of the CFF VIȘEU DE SUS SRL regarding the information published on its website
II. The services and products provided by the CFF VIȘEU DE SUS SRL on the website www.cffviseu.ro, the price and discount policy
III. The payment of services and products
IV. Product delivery
V. Product warranty
VI. Information on RETURNING the purchased services
VII. The conditions for providing the services
VIII. The CFF rules and regulations
IX. The quality of the hosting services, the links to other websites, operating errors
X. The privacy policy
XI. Final provisions

The website www.cffviseu.ro and www.cffviseu.com respectively, hereinafter Trade Registry Number J24/1355/2008, Tax Identification Code 24217598, with its statutory office at 5 Cerbului street, Vișeu de Sus. The company „CFF Vișeu de Sus“ is the holder of the liability insureance policy ragarding the reimbursement of expenses in case of G series accidents, no. 888315 of 6/26/2015, valid until 6/26/2016.

The use of these websites implies the acceptance of the terms and conditions below. We recommend you to read them carefully. CFF Vișeu de Sus SRL undertakes the right to modify these provisions without notice. The lastest version can be found by accessing this page, called „Terms and conditions".
CFF Vișeu de Sus SRL guarantees its user unlimited access, in his/her personal interest (placing online orders, informaing himself/herself), to the Platform and does not grant the right to download or modify the website, partly or fully, to reproduce the website, partly or fully, to copy, sell/resell or exploit the website in any other manner, for commercial purposes or for purposes contrary to the interests of CFF Vișeu de Sus SRL, without the previous written approval of the company.
The right to create a web link to www.cffviseu.ro and www.cffviseu.com is limited, non exclusive and revocable and it is granted as long as it does not cause any kind of prejudice to CFF Vișeu de Sus SRL or to any of our partners, only after obtaining our written or e-mailed approval.

I. The copyrights of CFF Vișeu de Sus SRL regarding the information published on the website
The entire content of the Platform – images, texts, graphics, symbols, web design elements, emails, scripts, programs and other data – is the property of CFF Vișeu de Sus SRL and it is defended by the Copyright Law (Law no. 8/1996) and by the laws regarding the intellectual and industrial property. The use, without the approval of CFF Vișeu de Sus SRL of any of the elements listed above is punished according to the law in force. The use of the websites www.cffviseu.ro and www.cffviseu.com is allowed only within the limits mentioned in this document.

II. The services and products provided by CFF Vișeu de Sus SRL on the website www.cffviseu.ro; the price and discount policy
CFF Vișeu de Sus SRL reserves its right to select its customers. The products and services sold by means of the Platform are accompanied by tax invoice, according to the alw in force. The products and services are provided under the conditions of complying with the provisions of this document and within the limit of the available places or stock. For this reason, CFF Vișeu de Sus SRL undertakes the right not to honor a certain order if the related product is no longer found in the current offer.
The prices are updated daily, according to the NBR exchange rate. The featured prices include the VAT (20% or 9 %, depending on the core business) and do not include the delivery expenses, except for the situation in which this aspect is expressly specified on the website. The purchase price printed on the invoice will be the same with the one established by the sales consultant of CFF Vișeu de Sus SRL in the moment the order is confirmed or, in case of credit card direct online payment, this price will be the one published on the website in the purchase moment.

In spite of our efforts, a small number of products might have wrong prices on the Platform, established in an erroneous manner by our IT application. Under these circumstances, the final price is always considered to be the one accepted by the customer within the discussions held with the sales consulatants of CFF Vișeu de Sus SRL. If the real price of the product is higher than the price displayed on the website, our sales consultants are entitled to satisfy your request to have the product delivered at the price published on the website, only if we are able to do it, as well as you, as our customer, are entitled to refuse the respective order. If the real price is smaller than the price published on the website and you have paid for the product in advance, the difference will be reimbursed to you, in the manner we mutually agree, but no later than 30 days from the day on which you have received the product.
CFF Vișeu de Sus SRL does not provide any guarantee, expressely or implicitly, regarding inclusively, but not limited to, the operation of this website, the information, the accuracy of the descriptions, the update of the content, the products on the website, as well as their inadequacy to a certain purpose. The only derogation is represented by the obligation of CFF Vișeu de Sus SRL to grant the users the right to unilaterally terminate the agreement, according to the law in force, a right, which is described in detail below, within this document. The images published on the website are given only as examples, while the delivered products may differ from thr images presented in any other way (color, accessories, appearance etc.).

The content of the Platform (texts, product descriptions, technical data, images, symbols) is correctly and completely created; nevertheless, the information might contain technical and typing errors. This is why, CFF Vișeu de Sus SRL does not undertake any responsibility for the descriptions and specifications of the products displayed on www.cffviseu.ro. CFF Vișeu de Sus SRL reserves its right to modify the technical specifications of the products with no prior notice.
The conditions for granting gratuitousness and discounts for the train tickets / travel packeages:
1. Children under the age of 6, accompanied by their parents, benefit from free transport.
2. 10% discount on the transport tickets is granted to the organized groups of at least 15 who pay for the ticket (children under the age of 6, who already benefit from free transport, are not considered).
3. For larger organized groups, a discount is granted for at least 20 persons paying for their ticket. Following the same principle, at each multiple of 20 people, another gratuitousness if granted. (For instance, 40 people benefit from 2 free tickets for the accompanying persons, 60 people benefit from 3 free tickets and so on)
4. The travel agencies benefit from commission assignment, according to the existing collaboration agreements. For the agencies to which the commission is assigned, they do not benefit from the group discount as well. The guide of the collaborating travel agency will benefit from free transport, but it is necessary for hm/her to show his/her guide identity card when retrieving the tickets from the station of CFF Vișeu de Sus.
5. As for the Mocănița Special package, for the organized groups of at least 15 people, a 10% discount is granted only for the transport services.
III. The payment of services and products
The payment of the services or products ordered on the www.cffviseu.ro website will be performed online, with a credit card, by means of the EuroPayment Services SRL service, the Euplatesc.ro platform. Right after the order, you will receive by e-mail the invoice with all the activities, products included respectively. For the payments performed with a credit card, the transaction will appear on your bank account statement, as paying cusotmer, under the name of „cffviseu de sus“.
IV. The delivery of the products
The delivery of the souvenir articles can be done anywhere in Romania or abroad, at the address indicated by the customer, by means of fast delivery courier companies. The delivery of the invoices or vouchers including services is done by e-mail.
The product delivery deadline ranges between 7 and 10 working days. In order to find out how much it takes for a product to be delivered to you, you will have to contact one of our consultants. CFF Vișeu de Sus SRL reserves its right to confirm the orders before completing them, by contacting the customers.
The delivery costs are as follows:
- NO COST/FREE for orders exceeding 299 RON
- 19,5 RON for orders, the value of which ranges between 0 and 299 RON

The delivery is done by TNT Curier, the prices being valid for any locality in Romania, where a TNT Curier office is found.

If the customer is not found at the address mentioned, he/she will be contacted by phone, by means of a text message, by the courier company.
The acceptance of the products represents the customer’s approval that the products have been delivered in good state. The invoice represents the sales/purchase agreement according to the Romanian law in force. The customer expresses his/her explicit consent upon signing the invoice regarding the fact that he/she has received the product, which complies with the order.
CFF Vișeu de Sus SRL reserves its right to delay or cancel the delivery of the ordered products if they cannot be completed for reasons not attributable to it, which include: fire, explosion, flooding, epidemics, strikes, grovernmental actions, wars, terrorism acts, protests, riots, civil unrest or other force majeure impediments, according to the usages of the Romanian law.
The maximum value of the damages that may be paid by CFF Vișeu de Sus SRL to any customer if the delivery is not performed or if it is inadequate is the value received by CFF Vișeu de Sus SRL from that customer.
V. The warranty of the products and services
CFF Vișeu de Sus provides warranty for the sold products, which consists of the tax invoice issued for the ordered products. The warranty conditions are complying with Law 449/2003 and the G.O. no. 21/1992. Upon requesting the warranty, it is necessary to submit the defective product, in its original packing, together with the related aceessories and a copy of the tax income. If the products arrive and these documents are missing, the products may be returned to the applicant/sender, without any solution of the warranty.
VI. Information regarding the returning of the purchased services/products
The customer may terminate unilaterally the agreement with CFF Vișeu de Sus SRL, without invoking a reason, within 14 working days from the acceptance of the tangible product (according to ord. 130/2000 supplemented by law 51/2003 regarding the legal status of the remote agreements), only in written form and may return the tangible product within the same 14-day deadline.
Thus, the Products – and when we say products we meand only the souvenirs and not the services – bought on www.cffviseu.ro may be returned according to the law, within 14 working days from their receipt by courier.
Before returning the product, it is mandatory to inform us by phone (0744 686 716) or by e-mail ( This e-mail address is being protected from spambots. You need JavaScript enabled to view it ) about your intention of returning a product/more products.
The product shall be returned only if it is in perfect condition, it has not been used, it has no scratch etc., with the related accessories. ATTENTION – the returned products must be packed again, so that the initial packing is in perfect condition. Otherwise, if the products are not properly packed, they may be sent back to the customer.
Likewise, the products that have been physically modified, kicked, chipped, scratched, subject to shock etc. are NOT accepted to be returned. The products must be returned by means of the same courier, which is TNT Curier. The returning of the products is done on the customer’s expense.
The products may be returned without invoking a reason.
The returned product must be accompanied by the copy of the invoice and the return form (the Word version of the return for mis filled in and sent by e-mail to This e-mail address is being protected from spambots. You need JavaScript enabled to view it , or printed and sent inside the package).
CFF Vișeu de Sus SRL will reimburse the value of the products within 30 working days, at maximum, from the day it receives the returned product. The reimbursed amount does not include the transport fees.

The returning of the products is subject to this law only for the products that are delivered to the customers by means of the fast delivery courier company. The orders that have been retrieved from the office of CFF Vișeu de Sus SRL or transported by our company directly to the customers by means of our own staff are not considered remote trade, but specialized store sale, since they can be viewed, checked and accepted personally, in order to establish if they correspond to the purpose and needs of the customer.

As for the services, the return of the tickets and/or the request for their reimbursement are NOT accepted – the ordered tickets, paid and handed over (at the company’s location) cannot be returned anymore.

If a tourist train is delayed or cancelled, CFF Vișeu de Sus SRL will inform by dislpaying on the website www.cffviseu.ro/com and/or by e-mail all its customers about the returning conditions of the tickets and the reimbursement of their value.
VII. The conditions for providing the services
1. Pay attention to the special trains during holidays, which contain service packages; price changes may result during this period.
2. The tourist trains may be spontaneously delayed or canceled, if there are warnings from the weather center or the mountain rescue center.
3. In exceptional situations, there might be the necessity to replace the steam locomotive with a Diesel locomotive or motorcar.
4. During high season, there might be both leaving/returning time offsets and changes of the standing time in Paltin.
5. The access to the train is allowed exclusively based on the travel ticket, which will be striclty checked by the train conductor.
6. During the journey, it is mandatory for you to observe the CFF’s regulations, which provides the conduct standards for the passenger.
7. The bookings for the regular steam trains are valid during the season until 9 a.m. on the day for which the request has been made. Any subsequent pretention regarding the reservation of the places will be considered depending on the availability of the other places.
VIII. The CFF rules and regulation
IX.The quality of the hosting services, the links to other websites, the operation errors. CFF Vișeu de Sus SRL will not be held responsible for the potential errors that misht appear on the Platform, independently of their reasons; these errors may include the websites’ changes, settings or updates of the programed scripts. CFF Vișeu de Sus SRL will not be held responsible for the errors that might appear because of the use of certain browsers when visiting its websites. CFF Vișeu de Sus SRL is not liable for the content, the quality or the nature of the websites reached throught the links from www.cffviseu.ro and www.cffviseu.com. For the respective websites, the owners of those websites are fully responsible.
X. The privacy policy
CFF Vișeu de Sus SRL guarantees the safety and privacy of the data it hosts and sends by means of the IT system. This information may be used by CFF Vișeu de Sus SRL in order to send the user the confirmation of the order, the various special offers, promotions etc., only with the prior approval of the customer. Providing personal data to www.cffviseu.ro does not imply any obligativity from the users, who may refuse to provide these data under any circumstances and may request, for free, the cancelation of these data from the database. Any such modification/notification for the cancelation of the data from the database, will be dated, signed and sent to the person registered within the database, by e-mail to This e-mail address is being protected from spambots. You need JavaScript enabled to view it .
CFF Vișeu de Sus SRL obliges not to disseminate the data to third parties, except for the direct marketing operator. The personal data will be sent though to the authorities that are entitled to check the commercial transactions or to other authorities entitled to perform justified checks according to the law, if this thing will be requested according to the law in force.

Due to the way in which the personal data stored within the system of CFF Vișeu de Sus SRL are sent electronically, CFF Vișeu de Sus SRL may not be held responsible in any way for the loss of such data or the copying of the information by unauthorized persons, who use interception equipment or software. Upon the users’ notification, CFF Vișeu de Sus SRL shall take all the measures and shall make available all the necessary files to the competent bodies authorized to solve this kind of offense.
The information provided to www.cffviseu.ro and www.cffviseu.com are used only for the purpose they have been introduced (placing orders, sending messages to the staff of the CFF Vișeu de Sus SRL etc), according to the law in force. CFF Vișeu de Sus SRL does not provide your e-mail address to third parties, it does not encourage spam and does not make paublic the data provided by its clients without their explicit consent.
CFF Vișeu de Sus SRL certifies the fact that it shall comply with the rights granted by Law no. 677/2001 regarding the protection of people from the point of view of the personal data processing and the free circulation of these data, by Law no. 365/2002 regarding the e-commerce, as well as by Ordinance no. 130/2000 regarding the consumer protection upon concluding and executing remote agreements, with the subsequent amendments. Among these rights, there are (the listing is not limitative):
1. The right to ask, for free, the CFF Vișeu de Sus SRL to confirm if it processes or not yout personal data;
2. The right to ask the CFF Vișeu de Sus SRL to rectify, update, block or cancel, for free, the data you have provided and which have not been according to the provisions of Law no. 677/2001;
3. The right to ask the CFF Vișeu de Sus SRL to end, for free, the processing of your personal data;
4. The right to ask the CFF Vișeu de Sus SRL to stop sending promotional messages.
Any such request/notification will be dated, signed and sent by the person registered within the database, by e-mail, to This e-mail address is being protected from spambots. You need JavaScript enabled to view it . CFF Vișeu de Sus SRL uses security measures against the loss, alteration or misuse of the information under our control.
CFF Vișeu de Sus SRL may not be held responsible for the errors that might occur following the user’s negligence regarding his/her account and password security and confidentiality. CFF Vișeu de Sus SRL may not be held responsible in any way for the loss or alteration of the personal data stored by www.cffviseu.ro and by www.cffviseu.com for the purpose mentioned in this document.
Any accessing of the database containing personal information of the Platform’s users, including any attempt to access it by unauthorized persons, will be recorded in an access file. The access files will make it possible for the CFF Vișeu de Sus SRL to identify the people who have accessed personal data without a legitimate reason, with the purpose of notifying the competent bodies. Any attempt to access the personal data of tge users, to modify the content of the website or to affect the server’s performances, on which www.cffviseu.ro and www.cffviseu.com are running, will be considered a fraud attempt concerning the Platform, and CFF Vișeu de Sus SRL will press criminal charges against the persons or the persons who have initiated this action.
XI. Final provisions
Any other issue caused by the products or the services featured on www.cffviseu.ro, which is not already being treated by any of the articles in this document, will be settled amicably within 30 working days from the written notification of the issues, by the user.

If the conflict has not been settled amicably, the competence goes to the Romanian courts of justice or to an alternative dispute settlement body located in the same locality where the statutory office of the CFF Vișeu de Sus SRL lies, the town of Vișeu de Sus. Agreeing with these Terms and Conditions for the use of the www.cffviseu.ro website, the customer fully undertakes the manner in which he/she uses the previously described Platform.



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